If you learn to use these good manager approaches when you have a difficult employee, then no matter how things turn out, youll end up knowing. Dealing with difficult people at work palce1 authorstream. Mike effle, ceo of vendio, a multichannel ecommerce solution, knows a thing or two about how to deal with difficult customers. How to deal with difficult people at work essay examples. How to handle difficult employees linkedin slideshare. Hr professionals share how they handle difficult people at work. Hr professionals share their stories about handling problem people at work. Managing difficult employees can be a problem that can leave even the most seasoned manager shaking in their boots. However, some difficult people like to take the lead, set a negative tone, and harp on whats wrong over and over. We may be stuck with a difficult individual at work or at home. We may either lose our temper or try to ignore the problem.
Common problems and uncommon solutions ddm seminar series sandra crowe, ma, pcc 301. Identify the causes of conflict and conflict resolution tactics. Dealing with difficult employees cal poly pomona employee labor relations focus of this discussion. Dealing with difficult people being in control when the going gets tough topics why it is difficult to deal with difficult people defence mechanisms in ourselves and. Dealing with a problem employee how do you deal with a difficult employee who you know is causing problems within the team, but find it difficult to identify exactly what theyre doing wrong. Disadvantages can only be used for mac ios systems.
Managing difficult employees and disruptive behaviors shrm. Dealing with difficult employees we cant always select our team we may inherit it. Here are some tips on how to best deal with a difficult employee. Offer a fivestep process for dealing with conflicts.
The workplace is inhabited by a wide variety of people and it can sometimes be difficult to get on with them as well as get on with your work. Jul 26, 2011 power point from office for mac 2011 will not open older versions or windows versions i just installed osx lion and installed ms office 2011 in my intel imac. As a manager, however, one still have to take the bull by the horns because even one challenging coworker can. Or at least employees with these personality traits that sometimes just make a situation difficult. The proveneffective battle plan that has helped millions deal with the troublemakers in their lives at home and at work robert m. Practice a ninestep dealing with difficult people resolution process. Most companies miss the point when it comes to managing stress in the workplace. You need to be an expert at dealing with difficult employees. Anger can be contagious, so try to avoid catching the other persons hostility. Dealing with difficult people training course business. Rick brinkman, who teamed up more than 25 years ago to promote the health and well being of individuals, teams. Share your powerpoint for mac presentation by inviting people to view or edit it in the cloud such as your onedrive, by sending people a direct link to it, and by sending the presentation as an email attachment.
How to deal with difficult employees part 1 presenter. How to deal with a difficult employee employment law. Common problems and uncommon solutions objectives creating awareness definition of difficult origins of difficultness anger three aspects of communication so the question becomes principle no. Most of us encounter unreasonable people in our lives. The workshop will focus on conflict resolution and how you can learn to effectively deal with difficult situations and people. Yes, people think differently and have their own ideas, so naturally they want everything to go as they think best. Try not to place blame on yourself or the other person for the negative interactions. However, by understanding difficult people and the things they do, problematic situations and awkward issues can be resolved. Employees who engage in occasional gossip arent usually a big problem in the workplace, but that. Changes made by others can be merged into your presentation.
Dealing with conflict in the workplace ppt xpowerpoint. Dealing with difficult people university blog service. These tips can help you manage bad attitudes or negative behaviors in the workplace. When dealing with difficult people, its more effective to be assertive rather than angry. View and download powerpoint presentations on dealing with conflict in the workplace ppt. Be sure to cultivate other more positive relationships in your life to offset the negativity of dealing with difficult people. Pierce, cirs goals of our workshop to look at those callers we term difficult, why we term them as such, and methods we can use to mitigate their impact we will gain an understanding of which callers we consider difficult what it is that makes them difficult to work with how to interact with such callers in a. Adam is a hardworking and responsible employee with autism. If you dont, youre risking the productivity and effectiveness of your entire team. Regional medical officer psychiatrist us embassy cairo why this presentation. Share and coauthor a presentation in powerpoint for mac. But the only professional way to deal with a difficult employee s behavior is directly.
Displaying powerpoint presentation on dealing with difficult people available to view or download. Ive learned that most people do exactly the wrong things in most situations with difficult. When two or more coworkers start battling, it doesnt take long before the negativity ripples through the organization. Heres the situation every supervisor or manager has to deal with difficult employees at some point.
Developing rational policies and procedures for the workplace. Power point from office for mac 2011 will not open older. The application microsoft powerpoint quit unexpectedly. All managers can relate to at least one of these types of difficult employees. How to handle difficult conversations with employees. A free powerpoint ppt presentation displayed as a flash slide show on id. Dealing with difficult people how to use the export to. Powerpoint presentation content challenging employees.
Feuding employees are one of a managers worst nightmares. These sounds make him feel very anxious, and he cannot focus on anything else when he hears these sounds. The workshop was presented with insight and humour coupled with great relatable and practical tips that everyone can use in dealing with conflict professionally or in their personal life. Rhondas workshop focused on how to deal with difficult people. When employee behavior or performance isnt acceptable, its vital that you step in and get things back on track right away. During his first meeting with you, he explains that he wants more accountability from everyone.
If you scored 80 points, you have some good skills for dealing with difficult people. Dealing with difficult group members by erin thompson on prezi. Create an established protocol to deal with problem employees so that you have a consistent policy and procedure in place to not appear bias or unfair. While not all difficult people are difficult in the same way, an important principle for dealing with them holds true across the. Dont shame the aggressor pride is a powerful motivator. Since there have been problems with some employees taking long lunch breaks, he is asking everyone to email him when they get back from lunch. At customshow, we decided to list some powerpoint alternatives that could help. Although it is easy to label people as difficult, the real focus should always be on the actual behavior. Aggressive, in your face behavior verbal and physical behaviorgoal is control at all costsi winyou lose. Dont shame yourself dont portray yourself as not deserving respect.
He offers 10 tips on how to turn a bad customer service situation into. Review the five main styles of dealing with conflict. Effective managers use a deliberate approach when delivering a constructive feedback discussion for dealing with difficult employees. These people are friends, teachers, parents, and coworkers. You may hear about a real problem thats not the employees fault that you can solve. Ppt dealing with difficult people powerpoint presentation. As a business owner, manager or hr leader, you need to be an expert at dealing with difficult employees. But, how difficult a person is for you to deal with depends a lot on such factors as your selfesteem, your selfconfidence, how closely you must work with them on a daily basis, and your professional courage. Emotional intelligence and dealing with difficult people.
Description challenging employee powerpoint slides include topics such as. Heres an look at of the 10 most irritating workplace charactersalong with some. How to manage difficult employees who just cant get along. Difficult behavior is a good example of an area where a difference can be made. We may even ask others to deal with the employee rather than face the issue ourselves. The ground rules when dealing with violent situations establish common ground we tend not to hurt those we think are similar to ourselves.
Here are four types of difficult employees and what to do about them. Adam has a difficult time dealing with certain sounds. Consequences of a difficult group member scored lower than a group with positive energy on an assignment suffer from group deterioration dealing with difficult group. The reality is that very few employees are actually breaking any serious laws or corporate policies, so the likelihood is that youll be coping, not with criminals, but with plain old difficult employees. Managing difficult employees is an important leadership skill. Difficult employees bring up emotions that most of us do not want to deal with.
Apr 04, 2018 six steps for managing difficult employees. Dealing with difficult people explains where difficult people are coming from, and provides you with specific action steps you can take to neutralize their assaults and work successfully with them. Provide solid steps for building and maintain a positive attitude. Dealing with difficult people a guide to conflict resolution. Set the tone rightexplain the purpose of the meeting state what the issues are and give evidence.
The scientifically proven way to deal with difficult coworkers. If you scored 70 points, you may not be dealing with difficult people as effectively as you could. When learning to deal with difficult people it can be complicated. Unless you work in a vacuum, you are going to come across a. Stress management training powerpoint ppt presentation with. Dealing effectively with difficult behavior is a skill that can nip conflict in the bud. Difficult people come in every variety that you can imagine.
Dealing with difficult people at work types of difficult people cranky aggressive sniper complainer silent individuals behave in a difficult manner because they have learned that doing so keeps others off balance and incapable of effective action. Managing difficult employees and disruptive behaviors. The relationships among team members is a crucial part. Challenging employees powerpoint presentation content slides include topics such as. Handling difficult customers training course business. The strategic guide to managing difficult employees. The relationships among team members is a crucial part of the companys success. Aug 09, 2007 challenging employees powerpoint presentation content slides include topics such as. Necessary intervention in order to avoid negative consequences to modify the objectionable behavior, preserve group productivity, maintain a stimulating atmosphere, restore harmony to the group, oversee the health and safety of all employees, respect the dignity and integrity of the difficult employee and act in compliance with legislation. Always treat a new team or employees as a blank canvas, and draw your own conclusions on their current behaviour, not the past.
Youve heard it many times, the watercooler talk, the you didnt hear it from me, caveat. Jul 01, 20 we have all had experiences with people who have tricky personalities, huge egos, toxic energy or challenging communication styles. Displaying dealing with difficult customers powerpoint presentations dealing with difficult people ppt presentation summary. As hard as it is to see, they might not in fact have the best idea. Download dealing with difficult people ppt for free. Outline the communication process and where breakdowns most often occur. Difficult employees are known for causing disruption to the workplace, but if a manager can take some time to look beyond the behavior there is.
When dealing with difficult people, regardless of type, there are steps you can take to make the best of the situation and work to find a productive outcome. Medical staff frequently come across difficult people learn how to deal with them more effectively not have their behavior hurt you emotional immunization move from conflict into collaboration. At the programs end, participants will have experience with a range of tools for managing expectations, communicating bad news, addressing complaints, and managing the stress associated with difficult customer interactions. While most of the whitecollars are highly educated, dont assume everyone is reasonable and rational. You can interrupt this behavior simply by changing the topic. Be sure to cultivate other more positive relationships in your life to offset the negativity of dealing with difficult people 6. If you scored 60 points, you may be having problems dealing with difficult people. The workexcel stress management training powerpoint both live show format and also nonsound format provides completely flexibility for the presenter. Its easy to let a challenging person affect us and ruin our day. Then apply the following process to deal with a problem employee. Find powerpoint presentations and slides using the power of, find free presentations research about dealing with conflict in the workplace ppt. While employees might be aware of the stress they are undergoing, they might not know how to handle such situations. So, it can be pretty challenging to find the right apps for your presentation. Handling angry and difficult callers course material training.
Corley founder, ceo the human sphere a holistic talent management consultancy a nd nothis is not the way. Challenging employee powerpoint presentation content slides include topics such as. How to deal with difficult employees management training. This employee lets call her mary consistently has a chip on her shoulder and her moodiness is a pain. If you are dealing with a difficult issue speak with the person in. Difficult people are found in every single workplace. You cant make the warring parties like one another, but as their employer, you define what behavior is acceptable. Dealing with difficult people a guide to conflict resolution presented by.
Microsoft powerpoint dealing with difficult people. Dealing with difficult people will convince you that you can connect with anyone and show you how to do it. You will learn how to address conflicts with colleagues in a calm and professional manner and to develop an appropriate approach for breaking down a conflict in order to find a. To give you some practical tips on what to do, we asked hr professionals to share their stories about difficult employees and what they learned from dealing with problem people over the years. A difficult employee is not just a problem between one. Learn how to differentiate between difficult people and difficult situations understand the reasons why people might be difficult take control of the one person you can control yourself learn techniques for dealing with truly difficult people know the benefits of your employee assistance program eap. Suggest tactics to avoid problems before they occur. Because i wanted to help more people than just those who walk through the door of my office, i decided to publish a book online and make it available to you for instant access. Experienced managers know how to separate emotions from the work at hand when dealing with employees. Dealing with a micromanager you have a new supervisor who was promoted from within the department. The key point in detecting the approach to difficult people is to realize that the person is difficult to communicate, to stay flexible and calm, retain neutrality, to apply to a specific person an individual approach, given its features, hidden needs and interests, and also your own priorities in this situation.
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